Privacy Policy

1Who we are

Circle Care Clinic is a family healthcare clinic in Dubai, UAE, licensed by the Dubai Health Authority (MOH #: 2DA92YGF-080725). This policy covers our website (circlecareclinic.com) and the services and tools available through it. If you have any questions, you can reach us using the contact details at the end of this policy.

2Information we collect

Information you give us

• Your name, date of birth, gender and contact details (phone number and email).
• Appointment and booking details, and your preferred specialist, location or time.
• Messages you send us through our contact, enquiry and imaging-request forms, or via WhatsApp and email.
• Insurance information you provide to support a reimbursement claim.
• Any health information you choose to share with us when you contact us or attend the clinic.

Information we collect automatically

When you use our website, we may automatically collect technical information such as your device and browser type, approximate location, IP address and the pages you view, using cookies and similar technologies. This helps us keep the site working, secure and easy to use.

Health information

As a healthcare provider, we hold medical information about you as part of your care. This is treated as strictly confidential and handled in accordance with DHA regulations and UAE law.

3How we use your information

We use your information to:

• Respond to your enquiries and appointment requests.
• Provide, coordinate and follow up on your healthcare.
• Process billing and provide the documentation you need to claim reimbursement from your insurer.
• Contact you about your appointments, results and care.
• Meet our legal, regulatory and DHA obligations.
• Operate, secure, maintain and improve our website and services.

4Circa AI assistant

Our website offers an AI assistant that answers general questions about the clinic and family-health topics. It provides general information only and is not a substitute for professional medical advice or diagnosis.

We do not store or retain the individual conversations you have with the assistant. Please do not enter sensitive personal or health details into it — for anything specific to you, book an appointment or contact us directly.

5Legal basis and consent

We process your information where it is necessary to provide the care and services you request, to comply with our legal, regulatory and DHA obligations, for our legitimate interests in operating the clinic safely and effectively, or with your consent. Where we rely on your consent, you may withdraw it at any time by contacting us.

6How we share information

We do not sell your personal information. We may share it only as needed, including with:

• Healthcare professionals and clinicians involved in your care.
• Laboratories, imaging and other providers who support your diagnosis and treatment.
• Your insurer or its network administrators, for pre-approvals and reimbursement, where applicable.
• Trusted service providers who help us operate — for example secure IT, hosting and communications — under confidentiality obligations.
• Health authorities (including the DHA) and other authorities where required by UAE law.

7Medical confidentiality

Your medical information is confidential. It is shared only with those involved in your care, as needed to deliver your treatment, or where sharing is required by UAE law and DHA regulations.

8Data retention

We keep your information for as long as necessary to provide your care, to meet our legal, regulatory and DHA record-keeping obligations, and to resolve any disputes. Medical records are retained for the periods required by UAE law and DHA regulations, after which they are securely deleted or anonymised.

9Data security

We use appropriate technical and organisational measures to protect your information against loss, misuse and unauthorised access, and we limit access to those who need it for your care or our operations. No method of transmission or storage is completely secure, but we work continually to safeguard your data.

10International transfers

Some of our service providers — for example secure hosting and the AI assistant — may process data outside the UAE. Where this happens, we take steps to ensure your information remains protected to a standard consistent with UAE law.

11Cookies

Our website uses cookies and similar technologies to make the site work, remember your preferences and understand how it is used. You can control cookies through your browser settings; disabling some may affect how parts of the site function.

12Children’s privacy

As a family clinic, we care for children. Information about a child is provided and managed by a parent or legal guardian, and we handle it with the same care and confidentiality as all patient information.

13Your rights

Subject to UAE law, you have the right to:

• Access the personal information we hold about you.
• Request correction of information that is inaccurate or incomplete.
• Request a copy of your medical records (fees may apply in accordance with DHA regulations).
• Ask us to restrict or object to certain uses of your information.
• Withdraw your consent where we rely on it.

To exercise any of these rights, please contact us using the details below.

14Third-party links

Our website may link to other websites, such as insurers, maps or social media. We are not responsible for the privacy practices or content of those sites, and we encourage you to review their policies.

15Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page, with the “last updated” date shown at the top.

16Contact us

If you have any questions about this policy or how we handle your information, please contact us at hello@circlecareclinic.com or 04 328 8820, or write to Circle Care Clinic, Dubai, UAE. You may also raise concerns with the Dubai Health Authority (DHA) through its official channels.